Frequently Asked Questions

Everything you need to know about your Maison Close experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Since our designs feature precise tailoring, we recommend measuring your bust, waist, and hips to compare against our brand-specific charts.

What is your return policy for intimate apparel?

For hygiene reasons, items must be returned in their original condition, unworn, and with all protective adhesive strips and tags intact within 30 days of delivery.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and selected courier service.

Is the packaging discreet?

Absolutely. All orders are shipped in plain, unmarked outer packaging to ensure your privacy and the security of your purchase.

How should I care for my delicate garments?

To preserve the quality of our lace and silk, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Localized payment options may be available depending on your region.